PIXMA G7020 Error "Not responding"

[Juleskywalker]

I've been trying to print things from my computer today with my new G7020, but it keeps popping up a screen saying "Printer not responding", and when I look in my printer queue or at the status, it says there is an error, but there is no error code showing on the computer or the printer

I am still able to print from my phone, so the printer is definitely still working (though, it stopped doing anything earlier, claiming there was a job blocking everything from any source. A restart seemed to eventually clear that up). I have tried restarting the printer and resetting its LAN settings, and restarting the computer, but the result is the same. I also tried installing the drivers, patches, and firmware, but no luck. Result is also the same if I use the print application, just the normal print from Adobe, or even a test page from Windows.

Computer is Windows 11

Firmware is 1.070

[Patrick]

Hi Juleskywalker,

First, although you have tried this, let's reinstall the drivers. Please turn your PIXMA G7020 off and then follow these steps:

1. On your computer, please press the Windows key on your keyboard and the letter I, then let both go.

2. Click on "Bluetooth & devices" on the left side.

3. On the right side, click on "Printers & scanners".

4. Click on the Canon G7000 series. In the new window, click "Remove" at the top.

5. Repeat until all G7000's have been removed from the Printers list.

6. Close the Printers window once complete.

Next, we will download the latest driver:

1. Please click this link: https://www.usa.canon.com/support/p/maxify-mb2720#DOWNLOADS

2. Click on Software & Drivers.

3. Choose "Windows" from the Operating System drop down and then "Windows 11" from the Version drop down.

4. Click the Download button to the right of "Print Driver and Scan Utility Installer Ver.1.00 (Windows)". Note: you may have to click the "Load More" button to locate this.

5. Once that file finishes, please open or run that file to begin the installation on your computer. If you have to search for the file first, the files name is: "md__-win-g7000-1_00-ea34_2.exe"

6. Follow the on screen prompts to reinstall. Please do not turn your G7020 back on until the installation start to search for your printer.

Once reinstalled, please attempt to print. If the issue persists, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G7020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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