03-31-2024
11:36 PM
- last edited on
04-02-2024
12:15 PM
by
Danny
I have windows 11, purchased the Canon G6020 December 1st, drivers are up to date. The problem I'm having is about 30 to 40 percent of the time I print anything the first page it prints stops after printing about an inch then restarts printing. I checked the system printers and found two copies of the driver listed. I removed the one that said (copy 1) and it seemed to start printing correctly but then a couple weeks later the (copy 1) printer appeared again and the problem started again. I'm guessing I need to figure out how to permanently delete the (copy 1) printer to correct the problem but i'm not sure where/how to do that. any guidance would be appreciated. Thanks, Dan
04-02-2024 12:15 PM
Thanks for joining the conversation, Dan48!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
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Thanks and have a great day!
04-02-2024 10:54 PM
Device name Nitro-5-RDF-Laptop
Processor Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz 2.30 GHz
Installed RAM 8.00 GB (7.85 GB usable)
Device ID 95A648E4-57F5-46D6-81C1-CF602D6933D5
Product ID 00325-96517-70219-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
04-02-2024 10:55 PM
Edition Windows 11 Home
Version 23H2
Installed on 5/11/2022
OS build 22635.3420
Experience Windows Feature Experience Pack 1000.22700.1003.0
04-03-2024 12:56 AM - edited 04-03-2024 12:59 AM
Greetings,
How is your G6020 connected and to what? (Wired, wireless, USB)?
To remove the G6020 (copy1) try the following:
Windows Start Button > Settings > Select Bluetooth and Devices in the Nav Pane > Then Devices > Scroll down and click More Device and Printer Settings
When the dialog opens, find the copy1, right-click and select remove device from the context menu. Restart your computer.
There might be an additional step depending on your reply.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
04-07-2024 05:49 PM
I get the same results when I print wireless or wired.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
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04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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