PIXMA G4210 Scan Results Quality?

[lazymom]

I just purchased and set up this printer.  I scanned a postcard to my computer as JPEG.  The resulting image has faint diagonal lines over the entire image.  I also tried scanning to PDF and received the same results.  Is there a setting in the printer's scan function that you can suggest to correct this?

[ArthurJ]

Hi lazymom,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.