Hi Folks,
I bought a brand-new G3270 printer recently and I installed in my home office according to the online instructions. It is connected by wi-fi to my 5G router. After aligning the printer heads, I attempted to print a 15-page document from OneNote using my Surface Pro 9 with Windows 11. It printed the first four pages then got stalled in the middle of the next page. After a moment, it spit the page out and proceeded to restart printing the entire document. It got stuck mid-page on a page as previously, spit the page out, then restarted printing the document from the beginning. The stall point did not happen on the same page either, which was further curious. Unfortunately, I didn't realize the problem until it had repeated this cycle four times, wasted 20 sheets of paper and a good amount of ink. Finally, I cancelled the print job.
Here are some example pics of the stalled print jobs:
To this point, I have tried to troubleshoot the problem in various ways:
First, I installed the latest firmware driver. This did not fix the issue.
Second, I rebooted my Surface Pro 9 and tried again. No dice, same issue.
Third, I turned off the printer and waited several minutes before turning it on again. Same issue.
I have even tried printing single pages using OneNote. Sometimes this has been successful but half the time I observe same issue. Since the stall/reset issue occurs sporadically when attempting to print the same page, I don't think it is due to a corrupt page in the OneNote notebook. Although I could wrong about this.
Next, I attempted to print the same 15-page OneNote document which had previously been saved as a pdf file. For the record, the pdf file opens and appears to be fine. Moreover, I was also able to print the full pdf document without issue using my old printer, a Canon TR4700 printer, which was connected by wifi to the same router at that time). This was done before I installed the new G3270. Note: The TR4700 was unplugged while I was troubleshooting the new printer.
I don't know if this is a common issue or unique to my system or maybe a defective printer. I thought it might be a wifi signal issue but the G3270 connects just fine to the network router just fine, and the Surface Pro 9 positioned next to it also has no problem with the wifi signal in my office (neither does the TR4700).
Would anyone have insights into why I might be having this issue? Could it be an issue with the size of the files? Something to do with the WiFi? Maybe something related to Windows 11?
Any assistance would be greatly appreciated. Thank you.
