PIXMA G2000: New cartridge but one color is missing

[vindox09]

Hello everyone. It's my first time replacing my Canon G2000 cartridge. I replaced both black and colored just now. After installing the new cartridge, I did ink flushing via maintenance tab. While doing ink flushing, I noticed that ink pipe for magenta was still empty while the other colors ink was already filled. I tried to manual suction the empty ink pipe, and its getting the ink sip from the ink tank. Is the new cartridge defective? Or I can do some tricks to fix this issue?

[Arthur]

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.