Our PIXMA MG3620 printer is not working at all.

[GBK254]

Error triangle blinks yellow 3 times. I've checked alignment and ink cartridge placement, all seems to be installed properly. Recently a paper jam occurred but was resolved. Alignment may be off now because of that, not sure. 

[Patrick]

Hi GBK254,

The 3 link error is caused by attempting to print with the output tray closed or it can indicate a paper jam.

Please use this link to view the causes of the error blinks on the PIXMA MG3620:

MG3600 series > Troubleshooting > Errors and Messages > An Error Occurs

Please follow the steps provided through the links on this page to check for and clear paper jams:

MG3600 series > List of Support Code for Error (Paper Jams)

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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