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Not getting cartridges via subscription despite being charged

WayneC16
Apprentice

When I registered my Canon printer, I signed up for a monthly subscription plan.  My thought was that I would automatically get the printer cartridges I needed when they ran low.  I am being charged by Canon, but I am not receiving anything.  I just had to change my cartridge myself with an individual one that I purchased locally.  I am around the 100 pages per month threshold that I signed up for.  Am I expecting something from Canon that I shouldn't be?  Thanks.

3 REPLIES 3

SamanthaW
Moderator
Moderator

That definitely doesn't sound right! Please reach out to our sales team to figure out what's going on! 1-800-385-2155, Monday to Friday, excluding holidays! 

DerrickL
Mentor
Mentor

You have to have a compatible printer first off, and it must be on a Wifi connections not aUSB/printer cable  if wifi cannot operate at the same time. 

https://www.usa.canon.com/ink-paper-toner/printer-ink-subscription-plans/pixma-print-plan#how

Yeah, got all that.  Thanks.

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