01-17-2026
12:35 PM
- last edited on
01-20-2026
09:30 AM
by
Danny
When I registered my Canon printer, I signed up for a monthly subscription plan. My thought was that I would automatically get the printer cartridges I needed when they ran low. I am being charged by Canon, but I am not receiving anything. I just had to change my cartridge myself with an individual one that I purchased locally. I am around the 100 pages per month threshold that I signed up for. Am I expecting something from Canon that I shouldn't be? Thanks.
01-17-2026 12:37 PM
That definitely doesn't sound right! Please reach out to our sales team to figure out what's going on! 1-800-385-2155, Monday to Friday, excluding holidays!
01-17-2026 02:37 PM
You have to have a compatible printer first off, and it must be on a Wifi connections not aUSB/printer cable if wifi cannot operate at the same time.
https://www.usa.canon.com/ink-paper-toner/printer-ink-subscription-plans/pixma-print-plan#how
01-18-2026 09:42 AM
Yeah, got all that. Thanks.
01/20/2026: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.