Hello Meli,
Please make sure that the orange protective packaging tape has been removed from the ink cartridge. If so, you may want to try running through a cleaning or a deep cleaning through the printer's "Maintenance" window.
If the issue persists, please get in touch with our technical support team at http://bit.ly/Phone_Support so we can explore this further.
Thanks!
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
