No lights on ink wells

[Jeanettr]

None of the ink cartridges have lights on. What 

can cause this

[Danny]

Hi, Jeanettr!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Jeanettr]

It is a Mx922 i also have error code 5011.  Printer is about 2 years old. 

thanks for the help

[Patrick]

Hi Jeanettr,

The ink tank lights can go out when an error occurs.  The 5011 error that you are experiencing would explain this.

The first step would be to reseat the ink tanks and printhead:

https://support.usa.canon.com/kb/index?page=content&id=ART143853

Next, please check your printer for paper jams:

from front:  https://ij.manual.canon/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/ERR_Other0100.html#wp1239003

from back:  https://ij.manual.canon/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/1313.html#wp1412525

If the 5011 error persists, your PIXMA MX922 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30 PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.