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New TS7720 Won't print from cassette tray

ericston2000
Apprentice

I just got a new TS7720, but it won't print from the cassette tray.  I went out and bought some expensive trey, and all it does it get jammed and give me the 1003 error code.  I am just trying to do a simple print from on standard 8.5 x 11 paper.  The trey size cassette  guides are set correctly to standard 8.5x11 paper.

It prints fine from the rear feed tray.   Is there something I am doing wrong, or is this just a faulty new printer?

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