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New MG2550S printer - stuck on installation

puma75
Apprentice

I've bought a new MG2550S printer today but can't get it to work.

During the installation it says:
"The printer is detected. Please wait until the installation is completed"
Then after several minutes it says "Processing the installation.. Please wait a few more moments"
Then after several more minutes it says "The printer is not detected. Check the connection"

This has happened 3 different times now, i've tried turning the printer off and on and rebooting the laptop but always the same.

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