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Need to connect PIXMA MG7120 to PC that was recently updated to Win 10. Cannot scan now.


I recently updated my PC to Windows 10.  The WIFI connected right away after re-hooking up the computer.  However, I am unable to scan to my PC.  Can you help, please?  Thanks!  



Product Expert
Product Expert


Please try the following to see if we can resolve this issue:

1. From the Start menu, click Settings, Devices, Printers & Scanners.
2. Towards the bottom of the Printers & Scanners area, turn off Let Windows manage my default printer.
3. Once this has been done, reinstall the drivers again.

You may also have to delete any extra icons of the printer in the Printers & Scanners menu.


Once reinstalled, try scanning from the IJ Scan Utility program to test the connection.


If additional assistance is needed, find more help at Contact Us.




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