My scanner will not scan,

[ceeyabolman]

 However printer function prints. op system upgraded recently Yosemite 10.10.2

when checked no needed update. turned off and on 300 times, says no pwoer cord, however obviously that is not true since i am printing fine

[Tiffany]

Hi Ceeyabolman!

So that the Community can help you better, we will need to know what model printer you're using. 

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

[ceeyabolman]

MX922

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@Tiffany wrote:

Hi Ceeyabolman!

So that the Community can help you better, we will need to know what model printer you're using. 

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

---

---

@Tiffany wrote:

Hi Ceeyabolman!

So that the Community can help you better, we will need to know what model printer you're using. 

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

---

[Jenine]

Hi ceeyabolman!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

[Ramona]

Hi ceeyabolman,

We recommend reinstalling the drivers and software for the printer to try and get the unit to scan since you have upgraded your operating system.  Prior to reinstalling, please reset the print system on your Mac by following these steps:

1. Choose Apple menu > System Preferences, then click Printers & Scanners.

2. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears. After you reset the printing system, the list of printers in Printers & Scanners preferences should be empty. If your printer is still listed on the left select your printer and then click the minus (-) button to delete it.

3. Restart your Mac.

Once the print system has been reset, please click here to go to the Drivers and Software page for the PIXMA MX922. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the CUPS drivers file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the CUPS drivers file, please follow the steps above to also download all other items from the RECOMMENDED DOWNLOADS and DRIVERS section. If you plan on using the printer wirelessly, you will also want to download the Canon IJ Network Tool from the SOFTWARE section.

Once all items are downloaded, please double-click on each of the items to install them on your Mac.  Please ensure that the IJ Network Tool is the last item installed.

Once all items have been reinstalled, please attempt to scan again.  If you still experience difficulty, please call or email us at one of the methods on the Contact Us page for further assistance.