My pixma mx 922 will not scan

[vonwolf]

I keep getting an error message "error while loading profiles for device"

There are no profiles listed.  Now what?

I deleted the Canon software and reloaded it.  Did not change a thing

[Patrick]

Hi vonwolf,

What operating system is installed on your computer, Windows or Mac?

What version of Windows or Mac OS X is installed?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[vonwolf]

Windows 10

[Patrick]

Hi vonwolf,

One more question, are you using your PIXMA MX922 wirelessly or with a USB cable?