Hi helga-1044,
To try and resolve the issue, with a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no obstructions in the printer that may be preventing the printer from recognzing that there is paper in the unit. If you still receive the same message, please perform a roller cleaning on the printer by following the steps located at the link below:
Performing a Roller Cleaning
Please note that you can load only A4, B5, A5, or Letter-sized plain paper in the cassette; all other sizes or types of paper will need to be loaded in the rear tray.
Hope this helps!
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