My PIXMA G7020 does not print Magenta

[alinevieira88]

In the first Nozzle test everything was fine except it did not print magenta. I performed a cleaning and nothing changed. I performed a second cleaning with the same results, I attempted a deep cleaning and got an error, support code 5200. All my colors are almost completely full.

I turned it off and on again, performed several more cleanings and now, not only it doesn't print magenta but my blue and yellow are stripped.

I attempted an Ink flush, the yellow is non-existent, the blue is even worse, magenta still doesn't work.

I did another cleaning and now only black works.

I'm not sure what to do with this printer other than throw it in the garbage. My previous HP never gave me this type of issues.

Any solutions are welcomed.

Thanks!

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• What is the exact model printer you're using (it's usually on the top or front of the unit)?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[alinevieira88]

It is a Canon Pixma G7020 connected via Wi-Fi and I'm using Windows 10 Pro. I'm in the US but I don't know it's been more than 1 year or not.

[Patrick]

Hi alinevieira88,

Please make sure the ink is at least half full and perform another ink flush:

https://ij.manual.canon/ij/webmanual/Manual/All/G7000%20series/EN/NTR/ntr_h_01.html

The ink flush should take approximately 8 minutes to complete.

If the ink flush stops after 1 or 2 minutes, please try it again.

After the ink flush is complete, please print a nozzle check.

If the nozzle check does not print correctly, your PIXMA G7020 would require service.  If your PIXMA G7020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA G7020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.