10-21-2015 07:52 AM
10-21-2015 09:10 AM
Welcome to the Canon Community Forums and thank you for your post!
So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8/10 or Mac 10.x).
Any other details you'd like to give will only help the Community better understand your issue!
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10-21-2015 01:38 PM
10-26-2015 07:27 AM
To resolve this, please follow these steps:
1. Click on the Apple Menu.
2. Click on System Preferences.
3. Click on Print and Fax under Hardware.
4. Highlight any PIXMA MG6620 and click the <-> to remove it. Click Yes to remove the driver. Repeat until all PIXMA MG6620s are removed.
5. Click the <+> to add a printer.
6. In the Printer Browser, click the More Printers button.
7. Click on the PIXMA MG6620 in this list to highlight it and click Add.
Once added, please attempt to print.
If you continue to have difficulties, please contact our support group using the following link:
06-04-2016 04:16 PM
Hi,my printer too,keep show offline,my desk is windows 10,How do I do?
06-06-2016 08:39 AM
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
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