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My MG5520 will not scan.

roadkill53129
Apprentice

I have followed a past thread in an attempt to fix the scanner error 5,157,69 for my Canon MG5520. I can print just fine, but the scanner refuses to work.  It says it's offline.  I do have a LinkSys EA9220 wireless router, however, that should not matter as I am using the desktop that is also connected with a LAN cable.  What the heck is going on?  This is frustrating.

 

1 ACCEPTED SOLUTION

John_Ray
Contributor

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanonor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

View solution in original post

6 REPLIES 6

John_Ray
Contributor

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanonor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Thank you for the reply - I Have Windows 7 Ultimate N as an operating system.

William at the Tech Support center ROCKS!  He diagnosed and solved my problem in less than five minutes.  GREAT JOB!

I am having this same problem OS X El Capitan 10.11.5

VIOLADAI
Apprentice

i have the same problem under windows 8, i have re-installed, only work for 2 days, and can not scan, always show set up pc to start scanning

VIOLADAI
Apprentice

I HAVE THE SAME PROBLEM, HOW TO SOLVE IT?

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