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My MG3200 printer is showing "printer not responding" after installing new ink cartridges.

lda1047507
Apprentice

Ever since I replaced the ink cartridges in my printer it won't print showing a not responding error.  I have tried troubleshooting but still doesn't work

10 REPLIES 10

Danny
Moderator
Moderator

Hi, Ida1047507!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

I have an HP computer running Windows 7 Home Premium

I'm running Windows 10 on A Dell.   Printer Not responding message occurrs.  

Michael
Product Expert
Product Expert

Hello.

 

To try and resolve this issue, turn the printer off and back on, then restart your computer.

 

If the issue persists, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I had no idea I bought such an old piece of hardware from a new store.  My computer / your printer started to complain of low ink so I replaced both ink wells.  I have tried EVERYTHING I have seen posted.  I have no printer cable to hard wire.    This is so irritating.  Such a simple task - replace ink - and lose printer.

 

Have you any new ideas?   

 

Julius
Rising Star

Hello,

 

If you are using the printer on a wireless connection, check out the link below for step-by-step procedues you can try:

 

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

 

If you are using a USB connection, try this:

 

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

 

However, if the issue persists, please reach out to our technical support team at http://bit.ly/Phone_Support

 

Thanks!

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Albert_Danry
Contributor

Try to connect this printer with some other system and check it, if it responds this will rule out the possibility of your printer hardware not working.We can then provide you trouble shooting for your system.
Source(s):
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Fi
Apprentice

Right I have restarted my LAN and now it appears to be working - Hurrah! However, my newly installed black ink cartridge is not working and it keeps defaulting to the colour cartridge. Any ideas on how to fix this???

Fi
Apprentice

Right I have restarted my LAN and now it appears to be working - Hurrah! However, my newly installed black ink cartridge is not working and it keeps defaulting to the colour cartridge. Any ideas on how to fix this???

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