So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
To try and resolve this issue, turn the printer off and back on, then restart your computer.
If the issue persists, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
I had no idea I bought such an old piece of hardware from a new store. My computer / your printer started to complain of low ink so I replaced both ink wells. I have tried EVERYTHING I have seen posted. I have no printer cable to hard wire. This is so irritating. Such a simple task - replace ink - and lose printer.
Have you any new ideas?
If you are using the printer on a wireless connection, check out the link below for step-by-step procedues you can try:
If you are using a USB connection, try this:
However, if the issue persists, please reach out to our technical support team at http://bit.ly/Phone_Support