10-28-2014 01:30 PM - edited 10-28-2014 01:31 PM
I literally just started to scan something and while it was in the process of scanning, I realized that I didn't need that particular page to scan, so I hit the "stop" button. About an hour later I found something that I did need to scan, so when I go to scan it, it says "PC Standby" then when I hit the "black" button to start the scan it says "please wait awhile" and then after a minute or so it goes back to saying "PC Standby". I've tried it multiple times with the same result. I did some research and found where to go to download all of the updated versions of the drivers and programs (yes that includes the "MP Navigator" program) and it still gives me the same result. I even turned off the priniter for 10 seconds to reboot it and it STILL says the same things. I don't see how it could work perfectly an hour before and not work in the slightest after I told the previous scan to stop. PLEASE HELP! I own a business and really need this scanner to work!
03-07-2018 05:29 PM
I hope your issue got sorted out. I just had the same problem, looked for answers here, didn't find any, and fixed it by closing all processes that had "Canon" in their name, then rebooting the machine. Also running Windows 7.
I think the problem arose when I stopped a scan before it completed, then the scanning function just seemed to get stuck Hope this helps someone else going forward.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.