My Canon MG5500 won't print from Internet.

[jmargold]

My Canon MG5500 works fine except for its inability to print from the Internet. It prints my screenshots of Internet info

but if I try to print from the Internet directly, I get a message that my cables aren't connected or the printer isn't turned on.

"Diagnose/repair" doesn't fix this issue.

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use, as well as how you have the printer connected (USB or wireless).

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!