First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:
Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:
1. Make sure that the machine is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.
3. Open the Paper Output Tray and then open the Output Tray Extension.
4. To print the nozzle check pattern:
4-1. Press the MENU button.
4-2. Press the Setup button.
4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.
4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.
4-5. Select Yes and then press the OK button.
The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to the bottom of this post.
If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:
1. Press the MENU button.
2. Press the Setup button.
3. Select Maintenance then press the OK button.
4. Select Cleaning and press OK.
5. Press OK to select Yes.
The cleaning will be performed. After 2 or 3 cleanings, print another test page.
If you continue to have difficulties, please contact our support group using the following link:
If the issue persists after cleanings have been done, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM