03-12-2015 11:58 PM
Canon ip6600D connected via USB port. I am getting a Majenta smudge down my photo prints (using glossy photo paper). It appears in exactly the same place regardless of being A4 or 6x4. Occurs in a stripe across the page which is about 19mm in from the end of each print. The remainder of each print is perfect. I am using the Paper feed tray although I have tried printing from cassette with same issue.
If I print on plain paper it seems to be OK.
The printer has been cleaned (canon service centre). The paper is not curled in any way. I haved downloaded the latest drivers and I have tried printing from different programs, Photoshop, Picasa, Canon photo print.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.