Mag and blue ink not printing from Canon MG6320

[MelRW1012]

I have new cartridges in my ink head, inside my Canon MG6320 printer. The Black, gray and yellow ones print fine when I do the maintenance cleaning/printing options. But the Magenta and Blue inks do not print at all. 

How can I get the Mag and Blue inks to print ??

[Patrick · Accepted solution]

Hi MelRW1012,

Please remove the cyan and magenta ink tanks from your PIXMA MG6320.  Verify that all tape/cellophane has been removed and then reinsert them into the printer, making sure that they click into place.

Please perform 2 deep cleanings:

 1.  Swipe the HOME screen and then tap Setup on your PIXMA MG6320.

 2.  Tap Maintenance.

 3.  Tap Deep cleaning.

 4.  Tap Yes to clean the printhead

Once complete, please print another test page.

If cyan and magenta still do not print, your PIXMA MG6320 would require service. You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[MelRW1012]

Yes, I did fix it. did more maitenance work on printer, printed more test pages, changed cartridges and works fine and normal now.