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MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

pdiffer1957
Contributor

MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

2 ACCEPTED SOLUTIONS

Thanks for posting!

While our Forum Community members are welcome to chime in, your product has been retired. Once a product is retired, official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) can be removed from the Canon website. No further driver or software development will be made for this unit.

To take advantage of Canon's innovative technologies, consider contacting our Canon Upgrade Specialists at 1-866-443-8002.
Have a great day!

View solution in original post

Fortuitous luck has solved my issue with Mac osx upgrade. Apparently, a new app (at least new to me) has been made called Image Capture. This app contains the software needed to do scans with my MX922 that previously was part of system settings>printers and scanners. I now have it pinned to docking bar and all works as it did before. 

View solution in original post

22 REPLIES 22

Tiffany
Moderator
Moderator

Welcome to the forum!

So that the Community can help you better, we will need to know which iOS version?  How are you connecting? Error message?  Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
Thank you

pdiffer1957
Contributor

Sonoma 14.0. 1st time I tried to scan it brought up a new screen saying no camera or imaging device available. There were add buttons but no active links on screen. Quit that rebooted MacBook Pro and down powered printer. No change. Removed printer and readded and now it doesn’t even have a scanner button option. It prints and copies fine still so clearly camera in printer still works. 

Thanks for posting!

While our Forum Community members are welcome to chime in, your product has been retired. Once a product is retired, official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) can be removed from the Canon website. No further driver or software development will be made for this unit.

To take advantage of Canon's innovative technologies, consider contacting our Canon Upgrade Specialists at 1-866-443-8002.
Have a great day!

So you’re saying the problem lies with Canon software not Mac OS and I’m SOL most likely since the MX922 is retired. That’s disappointing to say the least. 

I guess I’ll have to upgrade sooner or later but I assure you it WON’T be a canon. 

Don't blame Canon for Apple's mistake. 

It's a fact of life that software gains new features, and that system s/w people cannot continue to support old services that lack these features. You wouldn't want it any other way; it'd be impossibly expensive to test that all the old services are compatible with new ones.

It's a fair question whether Apple gave developers sufficient advance notice of these changes, but it doesn't seem you have any info to say yes or no. Above, a Canon person says they have stopped trying to maintain MX922 support; a Canon rep I spoke to said the opposite. Until we have a clear statement about Canon's ability to work on modern OSX, it's churlish to say it's an Apple error. And it's unhelpful as it just gives up in resignation until Canon can clearly state their intent 

Fortuitous luck has solved my issue with Mac osx upgrade. Apparently, a new app (at least new to me) has been made called Image Capture. This app contains the software needed to do scans with my MX922 that previously was part of system settings>printers and scanners. I now have it pinned to docking bar and all works as it did before. 

Canon posted updated drivers recently. They fix the Sonoma problem. 
 
Aside: we should stop defending Apple when they change their APIs, expecting everyone else to conform. This is an Apple defect. 

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