MX922 no longer printing in color *Updated*

[mbsimmons]

Mac OsX Yosemite, Word 2011, Document containing text and graphics, text prints, graphics do not.  Everything prints in black, no color.

*Updated to add:*

Ran all tests, and everything tests normally.

Color copies also print in black and white.  There has to be a solution to this???

[Ramona]

Hi mbsimmons,

To see if all of the inkjet nozzles are dispensing the ink correctly, please print a nozzle check pattern from the printer following the steps located here.  After printing the nozzle check pattern, please compare it to a correctly printed nozzle check pattern located here.  Did the nozzle check pattern print correctly?

If this is a time-sensitive matter, additional support options are available at Contact Us.

[mbsimmons]

Nozzle check pattern printed perfectly