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MX922: Persistant Quality Issues

kamki
Apprentice

My Canon MX922 seems to be incapable of a quality print — and I'm not even trying to print images or anything...

 

I'm just looking for something good enough to print shipping labels. 

 

This is the sort of issue I see a lot. Weird wavy lines and incomplete printing: 

IMG_1071.JPG

 

After running the printer through several cleaning cycles, including a deep clean, the print quality got even worse: 

 

IMG_1072.JPG

IMG_1073.JPG

 

As you can see, my ink levels are not the issue: 

Screen Shot 2020-11-22 at 3.32.51 PM.png

 

Can anyone help? This has been a persistant issue in this printer. I've tried numerous things (printing in greyscale, color, turning it on and off and unplugging etc., different machines, different programs). 

 

3 REPLIES 3

shadowsports
Elite

Greetings,

When ink levels aren't the issue, we suggest performing a nozzle check and one or more cleaning or deep cleaning cycles.

 

You seem to have done the nozzle check and its faint.

 

What can cause this:

 

Low or empty inks

Using 3rd party non-canon brand inks

Clogged printhead

Aging or defective printhead.  They do have a useable life.  

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

I've done multiple cleaning and deep cleaning cycles, and the inks are Canon brand and at least 1/3 full — and I've had this issue with brand new ink cartridges. I've barely used the printer so don't think it's an aging printhead. 

Patrick
Product Expert
Product Expert

Hi kamki,

 

Because the ink tanks contain ink and you have perofrmed multiple cleanings and your PIXMA MX922 still does not print the nozzle check correctly, your PIXMA MX922 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

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