MX920 printer prints from wrong tray. How do I default to correct tray?

[ajdrieling]

I have seen a couple of other comments similar to mine.  Specifically trying to print coupons.  The issue is that the printer defaults to the upper tray.  I tried to print over airprint and it defaulted to the upper tray as well, when I really wanted 8 1/2 x 11.  How do I get the printer to default to the bottom tray.  I just purchased this printer because my previous one wouldn't alway print coupons and also to use the airprint feature.  BOTH of the reasons I purchased this printer are not even working.  PLEASE provide a solution!!!

Thanks,

[ajdrieling]

Does anyone at Canon moderate the forums? Please respond!!! I am days away from returning the printer and buying another brand, I will be sure to pass along my experience with Canon to all of my business contacts. thank you

[Jason]

Hello ajdrieling,

We do hope someone in the community will be able to help! The Forums aren't meant for immediate assistance (per the forum guidelines), but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If you've come across a problem that requires urgent assistance, we'd recommend contacting our technical support team at http://bit.ly/Phone_Support

Thanks!

[Ramona]

Hi ajdrieling,

So we can better assist you, please reply with what operating system is on your computer, what internet browser you are using to print the coupons, and an example of a coupon website that you are trying to print from.

We look forward to hearing from you!

If this is a time-sensitive matter, additional support options are available at Contact Us.