MX870 when copying a vertical line appears on the copy this does not occur when a fax is receiv

[albertb]

any solutions

[Ramona]

Hi albertb,

Cleaning the rollers of the ADF and the platen glass may resolve the issue.  To do this, please follow these steps:

1. Please turn off the printer, then open the left-side cover of the ADF. Inside of the cover, you should see several rubber rollers.

2. With a moistened cotton swab (you can moisten the swab with water or glass cleaner), please clean each of the rollers, being sure to rotate the rollers with the swab instead of directly touching it.

3. Once the rollers have been cleaned, please close the ADF cover.

4. Next, please open the printer cover to get to the platen glass. With the moistened swab, please clean the small strip of the glass that is off to the left hand side, separated from the main scan area of the glass.  You will also want to clean the main area of the platen glass as well.

5. Once the above areas have been cleaned, please attempt to photocopy and scan again. 

Hope this helps!

This didn't answer your question or issue? Please call or email us using one of the methods on the Contact Us page for further assistance.

[albertb]

we tried the clening steps several times but i am still getting the vertical streak when uning the automatic feed.   any further suggestions?

[Ramona]

Hi albertb,

Since you continue to experience difficulty, the printer may require servicing; please call or email us using one of the methods on the Contact Us page for further assistance.