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MX720 series Printer won't stop printing

rascalny
Apprentice

I have a MX720 series printer that has decided to print 1 copy as many times as the paper in the printer allows.  Nothing has changed in the setup.  I have run all the utilities and have no error messages on the printer or my computer.  I have tried to print from 2 different computers and my laptop and the same problem is there.

 

I have shut the printer down, downloaded any updated drivers and searched for the issue.

 

Copy on the printer is set to 1, I ask for 1 copy, I get as many as it can print.  This is getting expensive with ink and paper.

 

Does anyone know how to clear this up?  Do I need to set it back to factory settings and pray?

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Does this issue occur when you print from any program or only one particular program or document?

 

If immediate assistance is needed, find more help at Contact Us.

 

 

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