MX711 - Prints fine for the first few jobs then prints with no ink

[tda43]

Pixma MX711

- Prints fine for the first few jobs

then after 10 minutes or so it prints but no ink is on the page.

I replaced the ink cartridges and did all the nozzle clean, priming, alignment etc.

Questions.

1. What is the process to do a factory reset?

2. Any other troubleshooting steps I can do myself?

[tda43]

1. nozzle check has already been performed. No improvement.

2. Can you please respond indicating what prints out on the page? = Nothing prints. Blank page.

3. I have a MX 711 (not a mx712).

[Ramona]

Hi tda43,

Performing a factory reset of the printer will likely not resolve the issue of the inks not printing; however, you can perform the following steps to reset the settings of the printer:

1. Press the MENU button.

2. Select SETUP, then press the OK button.

3. Select DEVICE SETTINGS, then press the OK button.

4. Use the arrow buttons to select RESET SETTING, then press the OK button.

5. Use the arrow buttons to select SETTINGS ONLY, then press the OK button.

6. Press the HOME button to return to the main menu after the settings have been reset.

When inks do not print correctly, we recommend performing at least one cleaning and two deep cleanings on the printer to try and get the ink to print.  If you still experience difficulty, the printer will require servicing.  Please call or email us using one of the methods on the Contact Us page for further assistance.