MX512

[Julietaruss]

Hello. When I print document using color print the picture doesn’t look clear, it looks blurred, as though it printed the same line twice with 1 mm apart. But black and white picture prints fine.

[Patrick · Accepted solution]

Hi Julietaruss,

Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MX512 is dirty or smudged and would need to be cleaned.  To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site (the article is for a different unit, but the steps are the same):

https://support.usa.canon.com/kb/index?page=content&id=ART137582

After cleaning, please attempt to print again.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[Julietaruss]

Hello. I cleans the strip as you advised and it helped. Thank you.