MX432

[ksbe19]

Black ink prints misaligned.  Tried head alignment and cleaning still having the same issue.  Any suggestions?

[Jenine]

Hi Ksbe19!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[ksbe19]

I am using Mac OS 10.X.  Thanks so much!

[Ramona]

Hi ksbe19,

Since the alignments did not work, you can try cleaning the encoder film of the printer to see if this will help.  To do this, please follow the steps located here.  Should you still experience difficulty, the printer may require servicing; please call or email us using one of the methods on the Contact Us page for further assistance.