MX432 offline

[stacypost5]

I have a MX432, the was working a few days ago now both my W8 and husbands W7 laptops were showing it offline, we both uninstalled drivers and software and attempted to reinstall it both the printer is not showing, weve verified the WLAN setup within the printer is all correct.

[ET45]

I have the same problem with my printer. Is there a canon printer specialist on this site, that can advise us what do do?

[Ebony]

Hello stacypost5,

Try the following steps listed HERE and let us know what happens.

If you need more immediate assistance, please contact our support group: http://bit.ly/ContactCanon

[zachjakubowski]

I am having the same issue, i have a surface pro and i have installed all of the lastest drivers. The printer keeps going offline and i keep having to uninstall and reinstall the software and drivers to make it work again. Any updates?

[Ramona]

Hi zachjakubowski,

I would like to have you print in the LAN details from the printer to see see how the printer is connected to your network. To do this, please follow these steps from the printer's operation panel:

1.  Press the Setup button.

2.  Use the button to select Device settings, then press the OK button.

3.  Use the button to select LAN settings, then press the OK button.

4.  Use the button to select Print LAN details, then press the OK button.

What are the values displayed in the Wireless LAN, Signal Strength and TCP/IP version fields?

If this is a time-sensitive matter, additional support options are available at Contact Us.