MP560 won't print when paper is fed from cassette.

[Warren171]

MP560 won't print when paper is fed from cassette. The paper feeds, the printer thinks it's printing but page is blank. Printer does print when fed from rear tray

[Ramona]

Hi Warren171,

I would like to have you print a nozzle check pattern from the printer to see if the inkjet nozzles are dispensing the ink correctly.  If they are not, performing a series of cleanings and deep cleanings on the unit may resolve the issue.  To print a nozzle check pattern and perform the cleanings, please follow the steps located here.

If you still experience the same issue after performing at least one cleaning and two deep cleanings on the printer, it will require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.