MP 620 will no longer scan

[XX]

I just upgraded to mountain lion on my mac and updated the corresponding canon drivers and software from the canon printer website and my scanner will still not work.  I see that the icon shows on the screen, bounces and sits for a few seconds then quits.

I have tried all a can and do not know what else to do.

[Ramona]

Hi XX,

Completely removing and then reinstalling the printer drivers and MP Navigator program on your Mac may resolve the issue you are experiencing.  To do this, please follow the steps below.  If any of the steps below do not apply to your operating system, please skip them and move on to the next step.

 1. Open the hard drive (Macintosh HD).

 2. Open the 'Library' folder.

 3. Open the 'Printers' folder.

 4. Open the 'Canon' folder.

 5. Send the 'BJ Printer' folder to the trash.

 6. Return to the 'Library' folder.

 7. Open the 'Receipts' folder.

 8. Locate any items related to your printer and send them to the trash.  However, leave the 'Canon Printer Drivers.pkg'

file in the folder if it happens to be listed.

 9. Return to the 'Library' folder.

10. Open 'Image Capture'.

11. Open the 'Twain Data Sources' folder.

12. Send any Canon files related to your printer to the trash.

13. Open the Applications folder.

14. Open the Canon Utilities folder.

15. Send the MP Navigator to the trash.

16. Restart your computer.

17. Empty the trash.

Once the files have been removed, please reinstall the latest drivers and MP Navigator from the Canon USA website. 

Hope this helps!

This didn't answer your question or issue? Find more help at Contact Us.