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MG7120 turns off by itself with eco setting to "never"

Sherman
Apprentice

It copies, scans, prints, and prints wirelessly when it's on. I have the Eco setting to never turn off but it turns off by itself. Also, when I press the power button to get it back on, I always get a message that says I turned it off incorrectly...but I didn't turn it off at all.

 

Any suggestions? I love this printer!

1 REPLY 1

MarkII
Rising Star

Hi Sherman,

 

To determine if the printer is entering a "sleep" mode or actually losing power, the next time the printer appears off, press any button except the Power button to wake the device.  If it does not respond, then the printer is losing power (not entering a sleep mode).

 

At that point, I recommend contacting us for you service options.

 

 

 

 

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