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MG5420 with error code:5,156,61( Can not use its Scanning function at all)

timtsao
Apprentice

My PC information:

1) Acer Aspire

2) i5-4440 CPU (64-bit processor)

3) 10 Gb RAM

4) 1 Tb disc

5) Windows 8.1 64-bit OS

 

Removed and installed from scratch many times. Still not working with the same error.

 

Please help resolve my Printer's Scanning problem. Thanks.

2 REPLIES 2

Ramona
Authority

Hi timtsao,

 

Please try temporarily disabling any antivirus or firewall software that is on your computer, then attempt to scan again. Sometimes these programs can block the scanning process.  You will also want to ensure that any ports needed by the printer are unblocked in your firewall programs.  For information on the ports and programs needed by the printer, please click here. Should you still experience difficulty scanning, please call or email us using one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

No, the problem is still there.

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