MG5420 only partial printing

[papachuck]

Canon MG5420 wireless printer one year old. Has worked perfectly until today. Will print a page of text from MS Word, only if the the “Fast” setting (less ink) is used. When attempting to print a page of text on “Standard” setting, prints the top one inch or so, then spits out the rest as a blank paper. Print queue still shows a document remaining, which I then cancel. If I try to print anything containing a picture, same problem. So basically the only thing that can print is a text document on Fast setting, not on Standard and nothing with pics. Cannot print a PDF file. Ink levels normal. Have downloaded and installed latest Canon driver from their site, no change. Rebooted printer several times, no change. Disconnected/reconnected printer from network, no change. Any ideas ??

[papachuck]

Thanks but downloading/installing latest driver didn't change anything.

[khoffman]

Did you ever resolve this issue?  I am having the same issue.  It started happening after I replaced cartridges.  I've replaced them plenty of times before and never had any issues.

[Ramona]

Hi papachuck,

I would ike to have you print a nozzle check pattern from the printer to see if the inkjet nozzles are dispensing the ink correctly. If they are not, performing a series of cleanings may resolve the issue you are experiencing.  To print the nozzle check pattern and perform the cleanings, please follow the steps located here.  

If you still experience the same issue after performing at least one cleaning and two deep cleanings on the printer, it may require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

[JLaugh]

Have been having similar issues with my printer. I have updated the drivers. I have attempted to run print nozzle checks and cleanings, etc. The nozzle checks will not print either. I either have to turn the printer off and back on again or just unplug it. Sometimes that works, other times it does not. I am at the point that I am sufficiently frustrated that I am going to be purchasing a new printer and junking this one. It is a pity because it worked well for a while, but it has eaten through ink that I anticipated to last for almost a year in the space of 3 weeks, which is hilarious because it isn't printing anything. Where is all of that ink going?