MG5420 Pixma printer: Used a google letter form and now printer won't print

[Manduca]

I filled out a google form for a letter, but when I tried to print it, all I got was very light type.  The next time, I did not get anything.  All ink cartridges are OK.  Tried re booting, but no luck.  Won't print anything from internet or from my computer (Word files).  Any suggestions?

Thanks

[Patrick]

Hi Manduca,

First, please make sure that the ink tanks are installed in your PIXMA MG5420 correctly and are in the correct order.  The order from left to right is as follows:

CLI-251M
CLI-251BK
CLI-251Y
PGI-220PGBK
CLI-251C

Next, a test of your PIXMA MG5420 should be performed.  This will tell us if the printer is working correctly.  To do this, please load letter-sized paper in the PIXMA MG5420 and follow these steps:

 1.  Press the <HOME> button on your PIXMA MG5420.

 2.  Rotate the menu to Maintenance and press <OK>.

 3.  Press <OK> on Print nozzle check pattern.

 4.  Press <OK> on Yes.

The Nozzle Check will print.  Please compare your printout to the example that has been attached to the bottom of this message.  If they differ, please perform a few printhead cleanings.  To perform cleanings, please follow these steps:

 1.  Press the <HOME> button again.

 2.  Rotate the menu to Maintenance and press <OK>.

 3.  Press <OK> on Cleaning.

 4.  Press <OK> on Yes.

 5.  Press <OK> on Yes.

After a few cleanings, please print another Nozzle Check.

Does the Nozzle Check print correctly?  If not, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer