MG3620 scanner not working on OSX

[zacharygayner]

My scanner is not working, it registers but whenever I try to scan it says accessing scanner and then that the page was not able to be scanned. The printer works, I was able to print right before trying the scanner.

[zacharygayner]

MG 3620 scanner will not work. Printer works, however, when I try to scan it says that the scanner failed to scan the page.

[Danny]

Hi, zacharygayner!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[Ramona]

Hi zacharygayner,

So we can better assist you, please reply with the following information:

1.  What version of Mac OS X do you have?  You can find this infomation by going to your APPLE MENU and selecting ABOUT THIS MAC.

2.  Are able to make a photocopy directly from the unit successfully?

For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help.  There is no charge for this call.