MG2500S

[valentinebg]

Printer has fault that I can't fix.  Printing apprears to be fine on the first part of the page. Partway down the text then prints in white with black / grey tops to the letters so you can only just see it.  I don't think it's an ink shortage because if I print the page again, the same part again prints fine.  I've tried a different make of paper and the fault still happens.  Any suggestions on how to fix this please.  The printer is 13 months old!

[Patrick]

Hi valentinebg,

Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MG2520 is dirty or smudged and would need to be cleaned.  To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:

https://support.usa.canon.com/kb/index?page=content&id=ART165755

After cleaning, please attempt to print again.