Hi cparshall,
Reinstalling will resolve this issue. To do this, please disconnect the USB cable from your PIXMA MG2500 series printer and then follow these steps:
1. Press the Windows key on your keyboard and the letter R, then let both go.
2. In the Run window, please type CONTROL PANEL and click OK.
3. Click on View devices and printers (or Devices and printers, depending on your view).
4. Right click the Canon MG2500 series and left click on Remove device. Repeat until all MG2500's are removed.
5. Click 1 time on one of the other printers installed.
6. At the top, click on Print Server Properties.
7. Click on the Driver tab.
8. Click on the MG2500 in the list. Click the Remove button at the bottom.
9. Choose Remove driver and driver package and click OK.
10. Click Yes and then Delete.
11. Repeat until all MG2500s are removed from the list.
12. Click Close to close that window.
13. In the upper left corner, click on Control Panel (or the Back button).
14. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).
15. Click once on "Canon MG2500 series MP Drivers" and then click Uninstall at the top. If it is not there, skip to #17.
16. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.
17. Once done, please reboot your computer.
When your computer restarts, we will reinstall:
1. Please use the following link:
https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg...
2. Click the Select button next to "MG2500 series MP Drivers Ver. 1.02".
3. Click the Download button. The drivers will download.
4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.
5. Double click "mp68-win-mg2500-1_02-ejs.exe" to begin the installation.
6. Follow the on screen prompts to reinstall, making sure to reconnect the USB cable when prmopted by the installation.
Once the installation has completed, please attempt to scan using the IJ Scan Utility:
1. Please click on the Windows Start button in the lower left corner of your computer's screen.
2. In the menu that appears, click on the Canon Utilities folder.
3. In that folder, click on the IJ Scan Utility.
Please use the Utility to scan.
