11-17-2017 06:18 AM
I have used the printer without incident until the last few days. The error messsage reads "type of printer head is incorrect". I have tried to follow instructions for other models but cannot figure out how to remove or reseat the printer head. I would appreciate directions on how to remove and reseat the printer head on this model.
Thank you
11-17-2017 09:06 AM
Hi, karen77!
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
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