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MG 6220 printer does not scan after Windows 10 upgrade

RM1
Contributor

After upgrading to Windows 10 my MG6220 printer will not scan.  I have completely uninstalled and reinstalled the printer from the disc that came with the printer.  I have uninstalled MP Navigator EX 5 and then reinstalled it from the Canon website using the software version  which appears to be compatible with Windows 10.

11 REPLIES 11

Patrick
Product Expert
Product Expert

Hi MarjM,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Wirelessly.

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