Job remains in print queue after printing

[Xprtr21-CN]

We have a TR8620, installed 2 weeks ago.  Two laptops are connected via wifi.  We have Windows 10, running in Windows 7 mode.  Both computers are current on MS updates.  On both computers we found that we could print a document, but the job remained in the computer print queue showing as printing.  The screen on the printer showed as printing.  I would hit the stop button on the printer since it blocked the other user from printing.  And cancel the job in print manager.   I researched that we needed to uncheck "advanced job status" in print manager.  That worked for one of the computers.  It is the computer closest to the printer.  We moved the problem computer close to the printer and still did not resolve.  Need some help in solving the problem for the second computer.

[Patrick]

Hi Xprtr21-CN,

Please follow these steps:

1.  Press the Windows key on your keyboard and the letter R, then let both go.

2.  In the Run box, type

SERVICES.MSC

and press the Enter or Return key on your keyboard.

3.  In the Services window, scroll down to Print Spooler and double click it.

4.  Click Stop.

5.  Press the Windows key on your keyboard and the letter R, then let both go.

6.  In the Run box, type

%windir%\System32\spool\PRINTERS

and press the Enter or Return key on your keyboard.

7.  Delete all of the files on the right hand side.

8.  Once the files are deleted, please reboot your computer.

If the issue persists, there may be an issue with the printer spooler.  It is recommended that your computer manufacturer or Microsoft is contacted for further assistance with this issue.