05-21-2015 03:18 PM
Trying to set up MG6620. When I get to the point of printing the test page I get an intervention message with no further explanation. Printer is online and ready and troubleshooting was no help. Any suggestions?
05-21-2015 03:30 PM
Hi, OBIMaverick!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac OS X, and which version), how your printer communicates with your computer (USB or Wi-Fi), and what the error message says. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
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