Ink at 10% but print plan hasn't automatically reordered ink yet

[san_steph127]

Hi ! so i am on the canon print plan thing and i don't understand how i order ink. . . it says my ink percentage is at 10% and the plan states that they will monitor my ink usage and send a new cartridge when it is running low but i haven't gotten an email or anything. What can i do? do i have to order the ink myself? 

[Patrick]

Hi san_steph127,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access your available support options.  A Technical Support Representative will be able to assist you with your ink subscription fulfillment.

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