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Information Acquisition Error

cfwells
Apprentice

Using a Canon MG3022

When I try to download MG3000 series Full Driver & Software Package (Windows) I get the error below.  Any help?

 

"Information Acquisition Error Failed to acquire information on the dirver and softward.  Check network connection and try again."

 

Network is fine.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi cfwells,

 

Are you still experiencing this error?

 

If so, please try downloading and installing the MG3000 series MP Drivers first:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg...

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