08-21-2013 06:55 AM
Recently started getting error message that the color ink tank is not installed. We have replaced the ink tank 3 times and continue to get the same message. What is wrong?
08-30-2013 12:10 AM
Hi mummyref,
Please take the inks out of the printer and place them back in again. Be sure there is no orange protective packaging tape remaining on them.
If the issue persists, we'll need a little more information to determine what may be occurring. Please visit the link below and we can take a further look into this. Thanks so much!
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.